Privacy Policy – Case World

Introduction
At Case World UK (https://case-world.store/), we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you shop with us or browse our website.

Who we are
We are Case World UK, operating the website https://case-world.store/. Our contact email is support@case-world.store.

What personal data we collect
We may collect the following types of personal information:

  • Name, shipping address, billing address, email address, phone number — required to fulfil your order.

  • Payment information (processed via our payment gateway; we do not store your full card details on our servers).

  • IP address, browser type, device information — used for analytics, fraud prevention and improving user experience.

How we use your personal data
We use your information to:

  • Process and deliver your orders, handle returns/refunds and provide customer service.

  • Comply with legal obligations or protect our legal rights.

  • Send you marketing communications if you’ve opted in (you can unsubscribe at any time).

  • Improve our website, detect fraud, and ensure secure transactions.

Legal basis for processing
As required under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, our processing of your personal data is lawful because:

  • It is necessary for the performance of the contract (delivering goods you ordered)

  • You have given consent (for marketing communications)

  • We have a legitimate interest (fraud prevention, improving our service)

Cookies & tracking
We use cookies and similar technologies to enhance your browsing experience, analyse traffic and show you relevant offers. Our Cookie Policy (see below) sets out full details and how you can manage them.

Sharing your data
We do not sell your personal data. We may share it with:

  • Shipping/fulfilment providers to deliver your order

  • Payment processors to authorise your payments

  • Analytics providers (in anonymised form)

  • Law enforcement or regulatory agencies if required by law

Data retention
We retain your data for as long as necessary to fulfil the purposes for which it was collected (e.g., your order warranty, returns, legal obligations) and afterwards in a secure manner for regulatory compliance and accounting purposes.

Your rights
Under the UK GDPR you have the right to:

  • Request access to your personal data

  • Rectify incorrect data

  • Erase your personal data (“right to be forgotten”)

  • Request restriction of processing

  • Object to processing

  • Request data portability

If you wish to exercise any of these rights, please contact us at privacy@case-world.store. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Security
We implement appropriate technical and organisational security measures to protect your data. Unfortunately no internet transmission is totally secure — we cannot guarantee absolute security but we work diligently to protect your information.

International transfers
Some of our service providers may operate outside the UK/EEA. Where this occurs, we ensure adequate protections are in place (such as standard contractual clauses) to protect your data.

Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date will appear at the top page. Your continued use of our website after changes indicates acceptance of the updated policy.

Contact
For any privacy queries: privacy@case-world.store