Frequently Asked Questions – Case World

Q1: Do you ship outside the UK?
A: Yes- You have to pay more shipping Charge For that.

Q2: What payment methods do you accept?
A: We accept PayPal (GBP) and all major credit/debit cards processed in GBP.

Q3: How long will my delivery take?
A: Most UK orders arrive within 5-7 business days after dispatch.

Q4: Can I return a product if I change my mind?
A: Yes — our Returns & Refunds Policy allows returns within 14 days of receipt, subject to conditions.

Q5: What if my item arrives faulty or damaged?
A: Please contact us immediately at support@case-world.store with photos. We’ll arrange a return at our cost and offer a refund or replacement.

Q6: Will I have to pay UK customs/import duty?
A: If any duty is applicable, it will be clearly disclosed during checkout.

Q7: Can I track my order?
A: Yes — you’ll be sent a tracking number once your item is dispatched.

Q8: Can I order on weekends or UK bank holidays?
A: Yes you can place orders 24/7, but we only dispatch on business days (Mon-Fri, excluding UK bank holidays).

If you have other questions, feel free to contact us at support@case-world.store