Refund & Return Policy

1. Return Policy Overview

At Raaj Wear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.

We are committed to making your shopping experience seamless. This policy outlines the terms and conditions for returns, exchanges, and refunds.

2. Eligibility for Returns

2.1 Return Conditions

To be eligible for a return, products must meet the following criteria:

• Unused and Unworn: The product must not have been worn, washed, or used
• Original Tags Intact: All original tags, labels, and MRP stickers must be attached
• Original Packaging: Product should be in its original packaging with all accessories
• Proof of Purchase: You must have the original invoice/receipt
• No Damage: Product should not be damaged, stained, or altered in any way
• No Odor: Product should not have any perfume, smoke, or body odor
• Timeframe: Return request must be initiated within 7 days of delivery

2.2 Non-Returnable Items

For hygiene and safety reasons, the following items CANNOT be returned or exchanged:

• Innerwear and Lingerie: Bras, panties, briefs, vests, thermals
• Undergarments: Any item worn next to skin
• Socks and Hosiery: For hygiene reasons
• Beauty Products: Cosmetics, fragrances, skincare (if seal is broken)
• Customized/Personalized Items: Items with custom embroidery, monogramming, or alterations
• Sale/Clearance Items: Products purchased during final sale or marked "No Returns"
• Damaged by Customer: Items damaged due to misuse, washing, or negligence
• Worn or Used Items: Products showing signs of wear or use
• Items Without Tags: Products with removed or damaged tags

3. How to Return a Product

3.1 Return Shipping

• Return Shipping Cost: Customer bears return shipping charges (₹50-100 depending on location)
• Defective Products: If the product is damaged or defective, we will bear the return shipping cost
• Pickup Facility: Available in most cities; we will arrange courier pickup
• Self-Ship Returns: You can also ship the product yourself to our return address

4. Refund Policy

4.1 Refund Processing Time

4.2 Refund Amount

• Product Price: Full product price will be refunded
• Shipping Charges: Original shipping charges are non-refundable (unless product is defective)
• COD Charges: COD handling fees are non-refundable
• Return Shipping: Customer bears return shipping cost (deducted from refund)
• Discounts: If you used a coupon/promo code, the discount will be adjusted accordingly

4.3 Refund Delays

Bank processing times may vary. If you don't receive your refund within the stated timeline:

• Check your bank account/credit card statement
• Contact your bank/card issuer - they may take time to process the refund
• Contact us at support@raajwear.com with proof of non-receipt

5. Exchange Policy

5.1 Size Exchange

We understand that sometimes sizing can be tricky. We offer size exchanges for your convenience:

• Eligibility: Exchange available within 7 days of delivery
• Conditions: Product must be unused, unworn, with original tags
• Availability: Subject to stock availability of the requested size
• Limit: Only ONE exchange allowed per order
• Cost: Customer bears shipping charges for exchange (both ways)

5.2 Exchange Process

1. Contact customer support with order number and size requirement
2. Our team will check size availability
3. If available, we'll initiate the exchange process
4. Return the original product using our return process
5. Once we receive and verify the product, we'll dispatch the new size
6. Delivery of exchanged item: 5-7 business days after verification

5.3 Color/Design Exchange

• Exchange for different color/design of the SAME product is allowed (subject to availability)
• Exchange for completely different product is NOT allowed
• Price difference (if any) must be paid by customer

6. Damaged or Defective Products

6.1 Reporting Damage/Defect

If you receive a damaged, defective, or incorrect product:

• Report Immediately: Contact us within 48 hours of delivery
• Provide Evidence: Share clear photos/videos of the damaged/defective product
• Do Not Use: Do not use or wash the product before reporting
• Keep Packaging: Retain original packaging as evidence

6.2 Resolution for Damaged/Defective Items

We will offer one of the following solutions:

• Full Refund: Complete refund including shipping charges
• Replacement: Send a fresh piece of the same product (if available)
• Store Credit: Credit to your Raaj Wear account for future purchases

6.3 Our Responsibility

For damaged/defective products:

• We will bear the full return shipping cost
• Priority processing (within 2-3 business days)
• Faster refund/replacement (3-5 business days)
• No questions asked - we trust your judgment

7. Wrong Product Delivered

If you receive a wrong product (different from what you ordered):

• Contact us immediately (within 48 hours)
• Do not use or remove tags from the wrong product
• We will arrange pickup of the wrong product at no cost
• We will either ship the correct product or provide full refund (including shipping)
• Priority processing - resolved within 3-5 business days

8. Cancellation Policy

8.1 Cancellation Before Dispatch

• You can cancel your order before it's dispatched
• Contact us immediately via email or phone
• Provide order number for quick processing
• Full refund will be processed within 5-7 business days
• Refund to original payment method

8.2 Cancellation After Dispatch

• Once dispatched, order cannot be cancelled
• You can refuse delivery when courier arrives
• OR accept delivery and initiate return process
• Refund will be processed as per return policy
• Original shipping charges will NOT be refunded

8.3 Cancellation by Raaj Wear

We may cancel your order in the following cases:

• Product out of stock or discontinued
• Pricing error on our website
• Unserviceable shipping address
• Payment authorization failure
• Suspected fraudulent transaction

In such cases, you will receive full refund (including shipping charges) within 5-7 business days.

9. Store Credit and Gift Vouchers

9.1 Store Credit Option

Instead of refund, you can opt for store credit:

• Immediate credit to your Raaj Wear account
• No processing delay - available instantly after return approval
• Valid for 1 year from date of issue
• Can be used for any future purchase
• Combinable with other offers and discounts

9.2 Gift Voucher Returns

• Products purchased using gift vouchers can be returned
• Refund will be issued as store credit (not cash)
• Original gift voucher cannot be reinstated

10. Special Circumstances

10.1 Missing Items in Package

• If you receive an incomplete order, report within 24 hours
• Share unboxing video/photos as evidence (if available)
• We will ship the missing items at no extra cost
• OR provide partial refund for missing items

10.2 Unsealed/Tampered Package

• Inspect package before accepting delivery
• If package appears tampered or damaged, refuse delivery
• If already accepted, report immediately with photos
• We will investigate and provide appropriate resolution

10.3 Natural Disasters / Force Majeure

In cases of natural disasters, pandemics, political unrest, or other force majeure events:

• Return/refund timelines may be extended
• We will communicate delays proactively
• Alternative arrangements will be made wherever possible

11. Return Fraud Prevention

To prevent return fraud and abuse:

• We track all returns and may flag accounts with excessive returns
• Accounts showing patterns of abuse may be suspended
• We reserve the right to reject returns that don't meet our policy
• Legal action may be taken for fraudulent returns

12. Customer Support

13. Modifications to This Policy

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to registered users.